Terms and Conditions

1. Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Austin Guitars relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Contact Information

Address: Austin Guitars, The Barn, Shevingtons Lane, Kirkby, Liverpool,L33 1XA
Telephone: 0151 705 0114
Email: sales@austinguitars.co.uk

Company Registered Name: Austin Guitars Ltd
Company Registered Office: 3 Glenway, Liverpool, Merseyside, L33 4EB
Company Registration Number: 10471798UK
Company Registration Place: United Kingdom

2. Shopping with austinguitars.co.uk

You can order products in the following Ways:
Online via this website
Telephoning 0151 705 0114

When you place an order for a product in any of the ways described above (“Order”) you are offering to buy it for the price stated, subject to these terms.

2.1: All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). The purpose of this regulation is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.

2.2: All orders made by you through www.austinguitars.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

2.3: After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

2.4: Order acceptance and the completion of the contract between you the customer and Austin Guitars will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 – Cancellations & Returns. If we do not accept an order, a full refund will be processed.

2.5: The following are examples of why we may refuse to accept an order:

2.5.1: We cannot obtain authorisation from the bank or suspect fraud
2.5.2: If there have been errors/issues with the description of the goods (Section 5)
2.5.3: If goods are unavailable or discontinued.

If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

3. Delivery

If a product is ordered before 1pm on any business day (Monday – Friday) we will endeavour to dispatch your order the same business day. This excludes Weekends, Public Holidays and Bank Holidays. Austin Guitars reserve the right to alter delivery estimates at any point during the order process, any such changes will be notified in writing or verbal communication. We cannot be held responsible for delays in deliveries.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible

3.1: Delivery to an Alternative Address
Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). Austin Guitars reserves the right to deliver only to the cardholder’s billing address. Orders made by American Express can only be delivered to the Customer’s billing address, no exceptions will be made.

3.2: International Delivery

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.

4. Returns


4.1: If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within a reasonable time period (normally within 14 days) and take reasonable care in doing as detailed in the The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).

4.2: Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven’t been dispatched or on the day of receiving the goods back, however, in any event, not later than 30 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

5. Description of Goods & Pricing

5.1: It is our aim to keep all information on austinguitars.co.uk correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to amend errors or to update product information at any time without prior notice. If you find an error or omission at this site, please let us know.

5.2: All prices displayed on austinguitars.co.uk include VAT at 20%. Non-EU customers are responsible for Import Duty/Tax in their respective countries.

5.3: We always try to make sure that the prices on Austin Guitars.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

6. Payment

6.1: All credit and debit card processing is encrypted and handled securely. We do not see your card details at any time. We do not store credit card details nor do we share customer details with any 3rd parties

6.2: We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, American Express via Paypal.

6.3: All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the order differs.

7. Site Usage & External Links

7.1: Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

7.2: From time to time, Austin Guitars may link to third party websites to provide the user with third party content, including but not limited to, videos from youtube, images, comments, reviews or links. Austin Guitars does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

8. Content

8.1: You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.

8.2: Product images or descriptions which we were created by Austin Guitars remain the property of Austin Guitars at all times and cannot by copied in any format under any circumstance without full written consent from Austin Guitars.

9. Liability

Austin Guitars Shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Austin Guitars nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. Data Protection

10.1: By placing your order, you agree and understand that we may store, process and use data collected from your telephone order for the purposes of processing your order.

10.2: We do not see or store your Credit / Debit Card number when you purchase online.

11. Circumstances beyond our reasonable control

11.1: We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.