Am I able to try a guitar before I buy?

Yes, contact me on 0151 374 2459 to arrange a one to one viewing in our showroom.

What are your opening hours?

The showroom is open to suit your needs simply call to make an appointment or alternatively we are open from 9am to 1pm every Saturday & Sunday.

If I can’t visit the showroom will you ship a guitar?

Yes we will ship fully insured to anywhere in the UK free of charge. (Contact us first for international shipping.)

If I can’t find a particular product on your website is it possible to order the item with you?

Yes! We will do everything we can for you to get the product you desire. If we cannot get hold of the particular model, then we’ll try to give you the best advice – either on an alternative model you may be equally interested in or otherwise where to find the model you are looking for. To do so please get in touch with us
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Can I place my order by telephone instead of over your website?

Yes, of course. Simply just give us a ring on the number found in our info section. We can take your payment securely using Paypal.

What is your guarantee and returns policy?

All the information you need to know concerning returning your purchase can be found in our Terms and Conditions.

What happens if my order gets damaged during delivery?

We’ll repair or refund if such a thing happens. Please check our delivery information in our Terms and Conditions for such an incident for information.


If we were unable to answer any of your questions here please give us a call on 0151 374 2459 or drop us an email at sales@austinguitars.co.uk, we’d be happy to help with any of your queries.